Call Centre Course
Inbound and outbound call handling, telephone etiquette and the communication skills that call centres screen for.
Course outlineProtea Glen, Soweto · Est. 2013
Accredited IT, call centre and computer training in the heart of Protea Glen. Practical programmes, small classes, and the job-hunting skills that turn a certificate into a career.
The college
Protea Glen College opened in 2013 as a private IT services company working out of Protea Glen, Soweto. What began as technical support for local businesses grew into a training centre for the community around it — because the gap we kept meeting was not ambition, it was access to practical, certified skills.
Today we teach call centre operations, computer literacy, office administration and IT support at NQF Levels 3 to 5. Every programme includes the parts most short courses leave out: typing speed, telephone etiquette, interview practice and job hunting.
Education is like a great big canvas — we want our students to throw as much paint on it as they can. Busiswa Fanana & Theo Mutolo, foundersMore about the college
Programmes
Start with a four-week short course or commit to a full National Certificate. Every route is taught in small groups at our Protea Glen campus.
Inbound and outbound call handling, telephone etiquette and the communication skills that call centres screen for.
Course outlineFrom switching on to spreadsheets: Windows, Word, Excel, PowerPoint, email and speed typing.
Course outlineHardware, networks, user support and problem solving — the full technician grounding, with a National Certificate.
Course outlineLocal area networks, multi-user operating systems and service-level support for the next step up.
Course outlineThe office-standard certificate: documents, spreadsheets, presentations, databases and the internet.
Course outlineIntroduction to computing plus the filing, correspondence and office systems employers expect.
Course outlineWhy Protea Glen
A certificate is a start, not a finish. Our programmes are built around the practical things that get a learner hired — and supported in the years after.
National Certificates at NQF Levels 3, 4 and 5, plus short courses for learners who need to start working sooner.
Facilitators know your name, your pace and where you are stuck — not just your student number.
CV writing, interview practice, typing speed and job-hunting are part of the timetable, not an add-on.
Free training for local learners, bursaries for Westside FM finalists, and 64 teachers trained at Itemogelo Primary — all at no charge.
Current project
In partnership with Vox Telecommunications, we are currently running the IT Technical Support NQF Level 4 programme — a twelve-month course — for 18 Soweto-based candidates living with disabilities. Vox is the project sponsor.
The team
Founded in 2013 by two Soweto entrepreneurs, the college is still run by the people who teach in it.
Learner stories
Inside the college










Walk in at Sizwe Shopping Centre in Protea Glen Ext 2, or send us a message and we will confirm the next intake dates, fees and what to bring.
Shop 49, Sizwe Shopping Centre
Red Current Street, Protea Glen Ext 2