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Customer care, crafted with excellence.

Six programmes, one standard. Choose a four-week short course to get working sooner, or a full National Certificate to build a career. Full modules and durations below.

NQF Level 3 – 5 Short courses National Certificates Fundi study loans

Call Centre Course

2 months / 8 weeksShort course

Inbound, outbound, etiquette and communication — plus job hunting skills.

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Computer Literacy

1 month / 4 weeksShort course

Windows, Word, Excel, PowerPoint, email and speed typing from the ground up.

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IT: Technical Support

NQF Level 412 months

Hardware, networks, user support and problem solving for the working technician.

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Systems Support

NQF Level 5National Certificate

LAN administration, multi-user systems and service-level IT support.

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End User Computing

NQF Level 3National Certificate

The office-standard certificate: documents, spreadsheets, databases, internet.

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Office Administration

Short courseDuration on enquiry

Computing fundamentals plus filing, correspondence and office systems.

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01 — Programme

Call Centre Course

2 months / 8 weeksShort course

Inbound and outbound call handling, telephone etiquette and the communication skills that call centres screen for.

Enquire about this course

Core modules

Introduction to computing
Speed typing
Windows
Microsoft Word
Microsoft Excel
Microsoft Access
Inbound call handling
Outbound call handling
Telephone etiquette
Call centre communication
Behavioural skills
Interview skills
Job hunting skills
Internet and email

Full-time classes at our Protea Glen campus. Fees and next intake dates on enquiry.

02 — Programme

Computer Literacy

1 month / 4 weeksShort course

From switching on to spreadsheets: Windows, Word, Excel, PowerPoint, email and speed typing.

Enquire about this course

Core modules

Introduction to computing
Speed typing
Windows
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet and email

No prior experience required. Fees and next intake dates on enquiry.

03 — Programme

IT: Technical Support

NQF Level 412 months

Hardware, networks, user support and problem solving — the full technician grounding, with a National Certificate.

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Core modules

Comply with service levels in a contact centre operation
Demonstrate an understanding of testing IT systems
Explain the principles of computer networks
Explain computer architecture concepts
Resolve computer user's problems
Participate in teams to recommend solutions
Describe computer systems and hardware configurations
Describe information systems departments
Apply problem solving strategies
Resolve technical computer problems
Explain how data is stored on computers
Investigate computer technology in an organisation
Preventative maintenance, environment and safety
Handle a range of customer complaints

Elective and fundamentals modules

Electives

Support users of local area networks
Computer network communication
Install a local area network
Describe and install computer printers
Describe data communications

Fundamentals

Mathematics for personal, business and national finance
Statistics and probability
Shape and motion in 2- and 3-dimensional space
Writing for the business environment
Interpret and use information from texts
Write and present for a range of contexts
Oral and signed communication
Read, analyse and respond to texts
Accommodate audience and context in communication

Also delivered as a sponsored twelve-month programme for candidates living with disabilities, in partnership with Vox Telecommunications.

04 — Programme

Systems Support

NQF Level 5National Certificate

Local area networks, multi-user operating systems and service-level support for the next step up.

Enquire about this course

Core modules

Issues affecting LAN management
Install and configure a multi-user networked OS
Customer care within an IT service level agreement
Monitor and maintain a multi-user networked OS
Administer a local area computer network
Enterprise systems management
Concepts of multi-user computer operating systems
Install a networked workstation
Wide area networks compared with LANs
Test networked IT systems against specifications
Install and commission a LAN
Network architectures and standards
Design a LAN for a departmental office

Elective and fundamentals modules

Electives

Administer security systems for multi-user systems
Create database access using SQL
Computer database management systems

Fundamentals

Work as a project team member
Principles of business and the role of IT
Conduct a technical practitioners meeting
Ethics and professionalism in South African IT
Estimating a unit of work and late delivery
Use computer technology to research a topic
Resolve problems in single- and multi-user systems

Fees and next intake dates on enquiry.

05 — Programme

End User Computing

NQF Level 3National Certificate

The office-standard certificate: documents, spreadsheets, presentations, databases and the internet.

Enquire about this course

Core modules

Use computer technology to research a topic
Principles of the internet and the web
GUI-based presentation application
Use a browser to search the internet
Enhance and organise electronic messages
Use a database application for simple databases
Create and edit spreadsheets
Solve a problem with a spreadsheet
Create merged documents in a word processor
Charts and graphs in spreadsheets
Send and receive email
Prepare a presentation to a brief
Format documents in a word processor
ICT concepts in a healthy and safe manner
Tables and columns in a word processor

Elective and fundamentals modules

Electives

Solve a problem with a database application
Work as a project team member
Apply project management tools and techniques
Work with spreadsheets
Use generic functions in a GUI environment

Duration and fees on enquiry.

06 — Programme

Office Administration

Short courseDuration on enquiry

Introduction to computing plus the filing, correspondence and office systems employers expect.

Enquire about this course

Core modules

Introduction to computing
Microsoft Word — business documents
Microsoft Excel — records and basic reports
Filing and record keeping
Telephone and reception etiquette
Business correspondence
Internet and email

Ask us for the current outline and duration — the timetable is confirmed per intake.

How enrolment works

Three steps, no surprises.

No online checkout, no hidden admin fee. You speak to a person before you pay anything.

Step 01

Talk to admissions

Call, email or walk in. Tell us what you want to do for work and we will point you at the right programme — even if it is shorter than the one you asked about.

Step 02

Confirm fees and dates

We confirm the fee, the duration, the next intake date and what to bring. If you need to spread the cost, we can talk through Fundi study loans.

Step 03

Register and start

Register at the campus and join your class. Classes are small, so places per intake are limited.

Ready?

Book a campus visit

Shop 49, Sizwe Shopping Centre, Protea Glen Ext 2.

Send an enquiry

Fees & funding

Straight answers on cost.

How much do the programmes cost?

Fees differ by programme and are confirmed per intake. Call 011 987 3314 or send an enquiry and we will send the current fee schedule for the course you are interested in.

Can I pay in instalments?

Fundi (formerly Edu Loans) is our official study-loan partner. Two learners we hired were able to further their studies through Fundi, and we can talk you through the application before you register.

Do I need matric or previous computer experience?

The Computer Literacy and Call Centre short courses are open to beginners — no prior computer experience is required. NQF Level 4 and 5 programmes have their own entry requirements, which we confirm with you before registration.

Are there sponsored or free places?

Yes — from time to time. We have run free community intakes, sponsored NGO staff training and, currently, a Vox Telecommunications-sponsored IT Technical Support programme for 18 Soweto-based candidates living with disabilities. Ask us what is open now.

WhatsApp 074 563 9374