About Protea Glen College
Shining a Light on Exceptional Call Center Experiences
PGC is a private company (pty) in the Republic of South Africa as an IT management service provisioning entity and was established in 2013 the company has provided IT support services in Protea Glen, Soweto. These are the core service offerings at PGC at this point in time. Giving a free training to local and surrounding community members as a form of giving back to our community, we have trained about 19 students for free, we also sponsor NGO’s such as Diski 9Nine, Kachucham and Westside FM.
We have been sponsoring Kachucham Organization which is an organization that deals with helping disadvantaged kids with Sanitary towels , toiletries etc. We offered the training service to the staff members of Diski Nine9 in 2016/17 and to Miss Westside FM we gave away bursaries to the three final winners of Miss west side Fm and we have bursaries that we gave another three of their listeners as well by the month end of January 2017. We trained about 64 staff members/teachers of Itemogelo Primary School which was also offered for free.
Protea Glen College has created about 17 jobs opportunities mainly being youth.Out of these eleven people that were hired two of them managed to further their studies with the help of the College through Fundi Loans formally known as Edu Loans (our official study loan partner)
PGC was a virtual tenant of the Telkom Future Makers Business Incubator, where the management was on a business mentoring and coaching program. The corporation has acquired premises in Protea Glen, Soweto, on which work has begun on the establishment of one of the proposed information communications centres.
Years Experience
Branches Worldwide
Professional Staffs
Positive Reviews
Our Vision
Developing quality, user-friendly Information Technology solutions to improve on information acquisition, storage and communication.
Our Mission
Contributing to the IT literacy & development of fellow citizens and the economy of the country; thereby assisting in the reduction of poverty and unemployment. .
Total increase in sales over only four months!
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Offering best training facility for all South African Citizens especially the, local based individuals (sowetans) .
Our Values
Striving for Perfection in Customer Care
Passion
Community
Commitment
Growth
Honesty
Team Work
Our Process
We Anticipate, We Serve, We Exceed
Discover
Strategize
Implement
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Customer Care, Crafted with Excellence
Offer computer skills training and job hunting skills to reduce unemployment rate.
Our Team
Meet Our Professional Team Members
Theo Mutolo
Head of IT Department & Founder
Hailee Keinz
Call Support
Thomas Young
Call Support
Frank Damian
Call Support
Our Contact
Send Us a Message
Address
Shop No. 49 Sizwe Shopping Centre Red Current Street
Protea Glen Ext 2,
Johannesburg,1819
Phone
+27 (011) 987 1024
+27 (011) 987 3314
Fax: 086 514 4907
info@proteaglencollege.co.za
FAQs
Frequently Asked Questions
The QA process varies from client to client depending on each client’s needs. Some campaigns have dedicated QA monitors that do continual monitoring and evaluations. Other clients choose to do their own QA monitoring using our monitoring software. QA standards and scoring sheets are set up for each account and include criteria such as: •Rebuttal and Objection Handling •Energy and Attitude •Improper Use of Filler Words: •Pronunciation and Articulation: •Speed and Pace •Listening Skills •Professionalism •Disposition and Documentation •Process Adherence •Dialing Readiness Internally we do regular evaluations of agent performance by their team leader and this information is used during the agent evaluation process.
Executive Boutique’s trainers would work closely with your company to oversee the training of the agents and manager. While we encourage clients to visit our office during the training period to train in person, most training can be done over the phone using GoToMeetings (or other web-based screen sharing service). Our large conference room is equipped with a state-of-the-art projector which is used for training sessions. Training materials are generally provided to us by the client in advance of the start of training so that we can assist in the preparation of training modules and gauge the time necessary to complete the training. We use role plays, simulations and test calls as part of all training exercises. In addition, we also include outlines for agent procedures such as call scripts, call handling procedures and customer management.
Yes, we will identify a group of agents that we feel are qualified for the job and then set up telephone interviews. Usually those interviews include a role play so that the prospective customer can hear what each agent sounds like. If the job requires specific computer skills, we can set up advance testing or real-time testing using screen sharing software so that our clients can watch the agents perform the required tasks.