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Customer Care, Crafted With Excellence

CALL CENTRE COURSE

DURATION: 2 MONTHS / 8 WEEKS COURSE OUTLINE

DURATION: 2 MONTHS / 8 WEEKS

COURSE OUTLINE

• INTRODUCTION TO COMPUTING
• SPEED TYPING
• WINDOWS 8
• MICROSOFT WORD
• MICROSOFT EXCEL
• MICROSOFT ACCESS
• INBOUND
• OUTBOUND
• TELEPHONE ETIQUETTE
• CALL CENTRE COMMUNICATION
• BEHAVIORAL SKILLS
• INTERVIEW SKILLS
• JOB HUNTING SKILLS
• INTERNET AND E-MAILING

COMPUTER LITERACY COURSE

DURATION: 1 MONTH / 4 WEEKS COURSE OUTLINE

DURATION: 1 MONTH / 4 WEEKS

COURSE OUTLINE
• INTRODUCTION TO COMPUTING
• SPEED TYPING
• WINDOWS 8
• MICROSOFT WORD
• MICROSOFT EXCEL
• MICROSOFT POWERPOINT
• INTERNET AND E-MAILING

INFORMATION TECHNOLOGY: TECHNICAL SUPPORT NQF LEVEL 4

Core Modules:
Comply with Service Levels as Set Out in A Contact Centre Operation

Core Modules:

Comply with Service Levels as Set Out in A Contact Centre Operation
Demonstrate an Understanding of Testing It Systems Against Given Specifications
Explain the Principles of Computer Networks
Explain Computer Architecture Concepts
Resolve Computer User’s Problems
Participate in Groups and/or Teams to Recommend Solutions to Problems
Describe the Types of Computer Systems and Associated Hardware Configurations
Describe Information Systems Departments in Business Organisations
Apply Problem Solving Strategies
Resolve Technical Computer Problems
Explain How Data Is Stored on Computers
Investigate the Use of Computer Technology in an Organisation
Demonstrate an Understanding of Preventative Maintenance, Environmental and Safety Issues in a Computer Environment
Handle A Range of Customer Complaints

Elective Modules:

Apply the Principles of Supporting Users of Local Area Networks
Demonstrate an Understanding of Computer Network Communication
Install A Local Area Network
Describe and Install Computer Printers
Describe Data Communications

Fundamentals Modules:

Use Mathematics to Investigate and Monitor the Financial Aspects of Personal, Business, National and International Issues
2.Apply Knowledge of Statistics and Probability to Critically Interrogate and Effectively Communicate Findings on Life Related Problems
3.Represent Analyse And Calculate Shape and Motion In 2-And 3-Dimensional Space in Different Contexts
4.Use the Writing Process to Compose Texts Required in The Business Environment
5.Interpret and Use Information from Texts
6.Write/Present/Sign for A Wide Range of Contexts
7.Engage in Sustained Oral/Signed Communication and Evaluate Spoken/Signed Texts
8.Write/Present/Sign Texts for A Range of Communicative Contexts
9.Engage in Sustained Oral/Signed Communication and Evaluate Spoken/Signed Texts
Read/View, Analyse And Respond to A Variety of Texts
Accommodate Audience and Context Needs in Oral/Signed Communication

NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: SYSTEMS SUPPORT: NQF LEVEL 5

Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)

Core Modules:

Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
Install and configure a multi-user networked operating system
Demonstrate Appropriate Customer Care in The Context of It Support, According to a Service Level Agreement
Monitor and maintain a multi-user networked operating system
Administer a local area computer network
Describe Enterprise Systems Management and Its Role in It Systems Support
Demonstrate an Understanding of The Concepts of Multi-User Computer Operating Systems
Demonstrate an understanding of local area computer networks, by installing a networked workstation
Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s)
Test Networked IT systems against given specifications
Install and Commission A Local Area Computer Network
Demonstrate an Understanding of Different Computer Network Architectures and Standards
Design A Local Area Computer Network for A Departmental Office Environment

Elective Modules:

Administer Security Systems for A Multi-User Computer System
Create database access for a computer application using structured query language
Demonstrate an understanding of Computer Database Management Systems

Fundamentals Modules:

Prepare for And Finish Off Salon Services
Work as A Project Team Member
Explain the principles of business and the role of information technology
Conduct a technical practitioners meeting
Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
Demonstrate an understanding of estimating a unit of work and the implications of late delivery
Use computer technology to research a computer topic
Apply the principles of resolving problems for single-user and multi-user computer operating systems

END USER COMPUTING NQF LEVEL 3

Core Modules:
Use Computer Technology to Research on A Topic

NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY

END USER COMPUTING NQF LEVEL 3

Core Modules:

Use Computer Technology to Research on A Topic
2.       Demonstrate an Understanding of The Principles of The Internet and The World-Wide-Web
3.       Use A Graphical User Interface (GUI)-Based Presentation Application to Enhance Presentation Appearance
4.       Use A Graphical User Interface (GUI)-Based Web-Browser to Search the Internet
5.       Enhance, Edit and Organise Electronic Messages Using A Graphical User Interface (GUI)-Based Messaging Application
6.       Use A GUI Based Database Application to Work with Simple Databases
7.       Use A Graphical User Interface (GUI)-Based Spreadsheet Application to Create and Edit Spreadsheets
8.       Use A Graphical User Interface (GUI)-Based Spreadsheet Application to Solve A Given Problem
9.   Use A GUI-Based Word Processor to Create Merged Documents
10.     Using A Graphical User Interface (GUI)-Based Spreadsheet Application, Enhance the Functionality and Apply Graph /Charts to A Spreadsheet
11.   Use Electronic Mail to Send and Receive Messages
12.   Use A Graphical User Interface (GUI) Based Presentation Application to Prepare and Produce A Presentation According to A Given Brief
13.   Use A Graphical User Interface (GUI)-Based Processor to Format Documents
14.   Describe the Concepts of Information and Communication Technology (ICT) And the Use of Its Components in A Healthy and Safe Manner
15.   Use A GUI-Based Word Processor to Enhance A Document Through the Use of Tables and Columns

Elective Modules:
1         Use A Graphical User Interface (GUI)-Based Database Application to Solve Problem
2         Work as A Project Team Member
3         Apply A Range of Project Management Tools and Techniques
4         Work with Spreadsheets
5         Use Generic Functions in A Graphical User Interface (GUI) Environment
Fundamentals Modules:
1.       Use Mathematics to Investigate and Monitor the Financial Aspects of Personal, Business and National Issues
2.       Demonstrate an Understanding of The Use of Different Number Bases and Measurement Units and An Awareness of Error in The Context of Relevant Calculations
3.       Investigate Life and Work-Related Problems Using Data and Probabilities
4.       Apply Knowledge of Statistics and Probability to Critically Interrogate and Effectively Communicate Findings on Life Related Problems
5.       Demonstrate Knowledge and Understanding Of HIV/AIDS in A Workplace, And Its Effects on A Business Sub-Sector, Own Organisation And A Specific Workplace
6.       Present Information in Report Format
7.       Present Information in Report Format
8.       Interpret and Use Information from Texts
9.       Write Texts for A Range of Communicative Contexts
10.   Use Language and Communication in Occupational Learning Programmes
11.   Accommodate Audience and Context Needs in Oral
12.   Apply Basic Invoicing and Accounting Principles

OFFICE ADMINISTRATION

COURSE OUTLINE
INTRODUCTION TO COMPUTING

DURATION: 2 MONTHS / 8 WEEKS

COURSE OUTLINE

- INTRODUCTION TO COMPUTING
- SPEED TYPING
- WINDOWS 8
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
- MICROSOFT ACCESS
- CUSTOMER SERVICE
- SECRETARIAL ADMINISTRATION
- PROFESSIONAL RECEPTIONIST
- INTERNET AND E-MAILING

Our Process

We Anticipate, We Serve, We Exceed

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Implement

IF SOMEONE IS GOING DOWN THE WRONG ROAD, HE DOESN'T NEED MOTIVATION TO SPEED HIM UP, WHAT HE NEEDS IS EDUCATION TO TURN HIM AROUND.

Testimonial

Sweet Reviews From Our Clients

I think it’s about time that I send an email to thank you and your team for such a fantastic service. Thabo was also very impressed on how you picked up on the number of live kits the other day when the system dropped. Since The Call Centre took over the service I’ve never received a complaint from PROTEA GLEN COLLEGE. Simply amazing!

Paul Tincidunt Customer

I would like to thank Protea Glen College. I learnt a lot, bengikudinga kakhulu in my life. I am a business woman and now I know how to do administration, I can run my business very well.

Xolile Mdluli Customer

We are very happy with your service and have been doing very well with our business. There is a 65% increase in call volumes, as you've seen.

Michael Torquent Customer

Protea Glen College is the best school you can ever imagine. You get to experience a lot of things but knowledge is the main thing you get mostly. I’ve learnt and also gained a lot of things through Protea Glen College and that makes me who I am today – A courageous, strong and hard working woman who does not degrade herself. Thank you very much PGC.

Nontobeko Baza Customer

I started my Computer Literacy Course with Protea Glen College in December 2016. My first visit at this college I received a warm welcome by the staff. Mr Moeti who was giving the lesson is very good in training and has patience. I even referred my colleagues to come and register with Protea Glen College

Mr Mandla Khumalo (Director at Soweto Coastal Hire)

Study with us

Customer Care, Crafted With Excellence

CALL CENTRE COURSE

COMPUTER LITERACY COURSE

INFORMATION TECHNOLOGY: TECHNICAL SUPPORT NQF LEVEL 4

NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: SYSTEMS SUPPORT: NQF LEVEL 5

END USER COMPUTING NQF LEVEL 3

OFFICE ADMINISTRATION

We Anticipate, We Serve, We Exceed

Discover

Strategize

Implement

IF SOMEONE IS GOING DOWN THE WRONG ROAD, HE DOESN'T NEED MOTIVATION TO SPEED HIM UP, WHAT HE NEEDS IS EDUCATION TO TURN HIM AROUND.

Sweet Reviews From Our Clients

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